Find an answer to the most frequent questions

I just sent a request. How is my reservation confirmed?


If our agents confirm the apartment is available, to book the apartment it is necessary to make the payment of the

20% of the first month. The rest of the monthly payment and deposit will be paid before the delivery of keys.

The payment must be made by credit card through a security link that we will send you.

Once the downpayment of the 20% is received, you will receive an email with a link to your personalized reservation app, where you can check the details of your reservation and the accommodation.

Should I pay deposit?


All apartments from 1 month stay require a deposit of a monthly payment.

Deposit refund: The deposit will be returned on the day of departure by the same method with which it was paid.

How will my arrival in the apartment be?


We will contact you a week before your arrival to complete the check in. You will be able to complete your information, sign the contract and register the guests previously through your personal APP.

Prior to the delivery of keys, you must pay the remaining payment of the first monthly payment. Our server will send you the links to proceed to both payments.

The standard entry time for all apartments is from 15h.

How does the monthly payment work?


Monthly payments will be made on the first day of the month.

Currently we only accept payments by electronic means, you will receive an email on the day of payment with a link to proceed to the payment with bank card in a safe way.

What if I cancel my reservation?


It is possible to cancel your reservation until 31 days before the date of arrival. Subsequently, the amounts in reserve are to be lost.

Are supplies included in the price?


Monthly stays include all supplies (gas, water, electricity, internet) within the usual consumption parameters.

The maximum consumption is 100kw of energy and 5m3 of water per person/month, so a higher consumption is considered extraordinary and derived from an incorrect utilization of the resources.

What are the rules in the apartment?


The regulations state that special care must be taken to ensure that the rest of the neighbours is respected, so that during the time 20h-8h the absence of noise is required, parties, music, etc, that can disturb the normal coexistence.

Smoking inside the apartments is prohibited.

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