FAQS.
I just sent a request. How is my reservation confirmed?
If our agents confirm the apartment is available, to book the apartment it is necessary to make the payment of the
20% of the first month. The rest of the monthly payment and bail will be paid before the delivery of keys.
The payment must be made by credit card through a security link that we will send you.
Once the downpayment of the 20% is received, you will receive an email with a link to your personalized reservation app, where you can check the details of your reservation and the accommodation.
Should I pay bail?
All apartments from 1 month stay require a bail of a monthly payment.
Bail refund: The deposit will be returned on the day of departureby the same method with which it was paid.
What are the checkin instructions to my apartment?
We will contact you one week before your arrival to specify the check in instructions. You can complete your information and register guests previously through your personalized app.
Before delivery of keys, you must pay the remaining payment of the first monthly payment + bail. Our server will send you the links to proceed with both payments.
How does the monthly payment work?
Monthly payments will be made on the 1st day of the month without exceptions.
Currently we only accept payments by electronic card. You will receive an email on the day of payment with a link to proceed with the bank card securely.
Can I modify or cancel my reservation if it is already confirmed?
It is possible to make changes and cancel your reservation up to 31 days before the arrival date. Subsequently to this date you will lose the amounts as a reservation.
Are supplies included in the price?
The monthly stays have included in its price all supplies (gas, water, electricity, Internet) within a habitual consumption parameters.
Maximum consumption Round 100KW energy and 5m3 water per person / month, so a higher consumption is considered extraordinary from an incorrect use of resources.
What are the rules in the apartment?
The legislation provides that special care must be taken to ensure that the rest of the neighbours is respected and that during the 20h-8h schedule the absence of noises, parties, music, etc., which may disturb normal coexistence is required.
Smokingwithin the apartments is forbidden, except in those with terrace, where you can smoke outside, always respecting those spaces that are considered common areas and may cause claims from neighbors due to butts.